AdamX Speech Analytics

Turn conversations into intelligence.

A concise view of one call helps a reviewer decide what to do next. Where aggregate analytics are enabled, teams can identify themes and interactions that need attention.

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AXAdamX Speech AnalyticsILLUSTRATIVE

Understand this callSignals · outcome · key moment

Review across callsPatterns when enabled

TWO LEVELS OF UNDERSTANDING

One call. The bigger picture.

Per-call analysis helps someone decide quickly. Aggregate analysis, where enabled, helps managers investigate across interactions.

01 / PER CALL

Understand this interaction.

Call overviewIllustrative layout

Sentiment signal—

Emotion signal—

Outcome—

Interaction score—

Key moment—

02 / ACROSS CALLS

Find what needs attention.

When the aggregate module is enabled, review trends, repeat issues and quality signals, then open the underlying interactions.

Themes & intentQuality signalsCalls to review

SIGNALS, NOT CERTAINTY

Keep a person in the loop.

Transcription, speaker separation, topics and sentiment help people investigate. They do not establish a customer’s emotions with certainty or replace human review.

AdamX Core

One context beneath every interaction.

Knowledge, context and governance connect the experience.

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