AdamX Speech Analytics

Turn calls into searchable conversations

Turn calls into searchable transcripts. Find the topics, recurring issues and quality signals that matter, with a concise per-call view and broader analysis where enabled.

Book a demo How it works

AXAdamX Speech AnalyticsILLUSTRATIVE

Understand this callSignals · outcome · key moment

Review across callsPatterns when enabled

TWO LEVELS OF UNDERSTANDING

One call. The bigger picture.

Per-call analysis helps someone decide quickly. Aggregate analysis, where enabled, helps managers investigate across interactions.

01 / PER CALL

Understand this interaction.

Call overviewIllustrative layout

Sentiment signal—

Emotion signal—

Outcome—

Interaction score—

Key moment—

02 / ACROSS CALLS

Find what needs attention.

When the aggregate module is enabled, review trends, repeat issues and quality signals, then open the underlying interactions.

Themes & intentQuality signalsCalls to review

SIGNALS, NOT CERTAINTY

Keep a person in the loop.

Transcription, speaker separation, topics and sentiment help people investigate. They do not establish a customer’s emotions with certainty or replace human review.

AdamX Core

One context beneath every interaction.

Knowledge, context and governance connect the experience.

See AdamX in action