AdamX Insights
From operational data to decisions.
Bring customer service and operational data together to understand performance, investigate recurring issues and improve quality. Turn the patterns behind your metrics into clearer decisions.
AXAdamX InsightsILLUSTRATIVE
Follow the patternExample view
Operational signal + conversation context
01Connect
02Investigate
03Decide
What changed — and why? ↗
THE INTELLIGENCE LAYER
Bring the full picture together.
Insights connects operational records to the interactions behind them. Power BI may be an output where integrated; it is not the product.
01System dataOperational records
+02Interaction dataCalls & conversations
+03Business logicDefinitions & rules
→04DecisionsKPIs · patterns · action
BEYOND THE NUMBER
Find the reason behind the trend.
Put operational KPIs alongside interaction themes and quality signals to understand why performance changes.
ILLUSTRATIVE FRAMEWORK
What changed?KPI
Why did it change?Pattern
What needs attention?Action
EXPLORE
Questions teams can act on.
01Speech AnalyticsWhat are customers saying across calls?↗
02Operational KPIsWhat is happening across queues and outcomes?
03Connectors & outputsBring in configured data; share findings where teams work.
AdamX Core
See AdamX in actionOne context beneath every interaction.
Knowledge, context and governance connect the experience.