Booking
Intent → location → package → availability → details → confirmation
Resolution Flows
A conversation should end somewhere useful.
Agents handle the conversation. Resolution Flows guide the structured steps when a task needs required information, business rules or an integration.
AXResolution FlowsILLUSTRATIVE
01
Understand intentWhat does the customer need?
02
Follow required stepsRules · information · integration
03
Confirm or hand overA defined outcome
AGENT + FLOW
A governed route to action.
The Agent reasons and works with the customer. The Flow defines what must happen when a task follows rules, checks or integrations.
AGENTUnderstands & works
+FLOWStructures the steps
→OUTCOMEUseful next step
EXAMPLE PATHS
Different requests. Clear steps.
Support
Issue → context → troubleshoot → validate → resolve or hand over
Appointment
Service → location → slot → details → confirmation
AdamX Core
See AdamX in actionOne context beneath every interaction.
Knowledge, context and governance connect the experience.