Talk. Show. Solve.
From “let me see” to “let’s fix it.”
A customer can explain the issue, share a photo on WhatsApp and get a next step informed by both the image and the conversation—not a fresh start.
See the exampleIt starts with what the customer says.
A printer stops mid-job. The customer describes the problem in their own words. AdamX keeps that context as the conversation continues.
No menu maze. No repeated explanation.The customer shows the problem.
Instead of trying to describe a screen or document, the customer takes a photo and shares it in WhatsApp. The visual stays attached to the same support journey.
When words aren’t enough, AdamX asks to see.Seeing is only the beginning.
For this example, Lens can interpret the customer-shared image in the context of what they already said, then check the organisation’s verified guidance before suggesting an action.
The response leads somewhere useful.
AdamX can guide the next approved step in the conversation. If the issue needs a person, the handoff carries what the customer said, the photo and what was already tried.
Use the approved guide.
“The display points to a Tray 2 paper jam. I found the approved troubleshooting guide. Shall we go through it together?”
Bring a person in—without starting over.
The human agent receives the story so far.
From “let me see” to “let’s fix it.”
One context from first question to next action. No asking the customer to start over.