AI that speaks your customer’s language. Bring conversations together, respond with context and turn interactions into insights that improve your service.
Each solves a different part of the journey. Together, they work around the same customer and the same context.
01 CONNECT
AdamX ConnectBring channels together
AdamX LinkConnect customer data
Every conversation starts with the full picture.
A call. A WhatsApp message. A new chat. AdamX Connect brings them together, while AdamX Link brings in the customer context from your CRM and business systems.
Less searching. More helping. From the first hello.
Connect + Link
CONNECTED WORKSPACE
The customer behind the conversationCRM record connected · Previous conversation ready
CUSTOMER
“I called earlier about damage to my tyre.”
“I have the details. Let’s pick up where you left off.”
The person changes. The context stays.Illustrative scene
02 UNDERSTAND & ACT
AdamX AI AgentsUnderstand and act
AdamX LensSee the issue
Understands the need. Takes the next step.
AI Agents use your verified knowledge and business rules to move the request forward. When words aren’t enough, Lens asks the customer to share a photo or document.
Resolve the request—or bring in a person with the conversation, evidence and steps already taken.
From “I need help” to “resolved”.
AI Agents + Lens
WhatsApp WITH ADAMX
YouHere’s the damage to my tyre.
Photo received
AdamX LensPossible tyre-sidewall damage. I’ll check the approved service guidance.
Professional inspection recommended. Create a service request?
Guidance grounded in your verified knowledge
Show the problem. Move the resolution forward.Illustrative scene
03 LEARN & IMPROVE
AdamX Speech AnalyticsAnalyse conversations
AdamX InsightsGuide decisions
Every interaction. A clearer next decision.
Why are customers calling? What keeps coming back? Where do requests get escalated? Speech Analytics reveals patterns in conversations. Insights connects them to your operational data.
Every conversation becomes a signal to improve the next.
Real conversations. Useful signals.For the people improving your service
Conversation intelligenceIllustrative view
TopicsQuality signalsRoot causes
What needs attention?Recurring conversation themes
Order updates
Account access
Service setup
FROM PATTERN TO ACTIONImprove the order-status journey
ONE ADAMX CONTEXT
The channel changes. The context doesn’t.
Same customer. Same story. Every conversation builds on what you already know.
AdamX / Customer contextCONTEXT CONNECTED
ONE CUSTOMER
Recognised. Across every channel.
Voice → WhatsApp → human support
THE CONVERSATION“There’s damage to my tyre.”
The request and customer record are brought together.
THE VISUALA photo adds what words couldn’t.
Lens carries the photo into the same support journey.
THE NEXT STEPA guided action. Or a clear handoff.
The next person sees the issue, the evidence and what was tried.
READY FOR YOUR TEAM
Everything they need. Already here.
Conversation history
Customer’s photo
Steps already tried
Relevant knowledge
No asking the customer to start over.Illustrative imagery & interface
Connect + Link
Meta