TALK
Start naturally.
The customer begins through voice, chat or another AdamX-connected channel.
MULTIMODAL CUSTOMER EXPERIENCE
AdamX Vision Assist
Talk. Show. Solve.
When explaining the problem isn’t enough, let your customer show it.
AdamX moves the conversation from voice to digital, understands the customer’s image in context, and connects what it sees with your verified knowledge to guide the next step.
THE CONVERSATION LEARNS TO SEE
One conversation.
More understanding.
CONTINUE
Keep the conversation moving.
When showing would help, AdamX continues the journey on WhatsApp or another digital channel without losing the context.
SHOW
Let the customer show the issue.
The customer shares an image of the device, product, document or situation they are trying to explain.
SEE + KNOW
Connect vision with knowledge.
AdamX combines visual understanding, the conversation and your organisation’s verified knowledge.
GUIDE
Move toward resolution.
AdamX provides grounded next steps or moves the complete context to a human agent when needed.
THE ADAMX DIFFERENCE
Seeing the Problem Is Only Half the Answer.
Generic vision AI can describe what it sees. AdamX connects that visual understanding with the conversation, customer context and your verified knowledge—so the next step reflects how your organisation actually operates.
CUSTOMER IMAGE+CONVERSATION CONTEXT+VERIFIED KNOWLEDGE=GUIDED ACTION
BUILT FOR REAL CUSTOMER MOMENTS
Support What Customers Can’t Easily Explain.
⚙
Technical Support
A customer shows an error, installation problem or device state. AdamX uses the conversation and verified troubleshooting knowledge to guide what comes next.
SHOW → UNDERSTAND → GUIDE◇
Retail & Products
A customer shares a product, package or part. AdamX interprets the image within the conversation and provides contextual guidance.
SEE → MATCH CONTEXT → RESPOND⌁
Field Operations
A remote employee shares visual evidence. AdamX can surface the relevant approved procedure or next step.
CAPTURE → KNOWLEDGE → ACTIONHUMAN WHEN IT SHOULD
The context arrives before the customer does.
When AdamX cannot confidently guide the next step, the interaction can move to a human agent with the relevant context preserved.
Conversation historyCustomer intentShared imagesSteps already attemptedRelevant knowledge context
ADAMX VISION ASSIST
Let Your Customers Show You What They Mean.
Turn voice, images and trusted knowledge into one connected support journey.