Every Conversation, One Source of Truth
More than an omnichannel contact center. Bring voice, IVR, Arabic voicebots, live chat, WhatsApp, SMS and email into one place — then turn every conversation into searchable institutional knowledge inside the AdamX core.
Inbound and outbound, voice and text, human and AI — managed in one place and grounded in one knowledge base.
Inbound and outbound calling on Asterisk SIP — ACD queues, agent routing, recording and live supervisor monitoring.
Visual, no-code IVR — route, qualify and self-serve callers before they ever reach an agent.
A natural Saudi-dialect voice AI that answers, books and routes — grounded only in your verified knowledge and cited to source.
AI-first chat with seamless human handoff — the same answers as voice, on your website or app.
Dual-provider (Meta Cloud API + Twilio), PDPL-consented templates, campaigns and 2-way conversations.
Shared inboxes with threading, SLAs, AI drafting and summaries — every thread captured into the same brain.
Transactional and campaign SMS via MoRA-SA and Twilio, with sender IDs and delivery tracking.
Drag-and-drop flows with branching, delays and automated actions across any channel.
Live queues, agent presence, listen / whisper / barge and one-click reassignment across voice and chat.
This is what makes Connect more than a contact center. Every interaction, on every channel, is captured and structured — then written back into the AdamX core so the whole platform gets smarter.
Every call, chat, WhatsApp and email is transcribed and logged — in both Arabic and English.
Intents, entities, outcomes and PII are extracted and normalized into clean, queryable records.
Structured knowledge is written back into the AdamX brain — the single source of truth every module reads from.
What customers actually ask becomes searchable knowledge — powering copilots, training and forecasts.
Appointment reminders, results and triage across voice, WhatsApp and IVR — every contact logged to the patient record.
Alerts, confirmations and secure two-way support across channels, with full consent and audit trails.
Campaigns, loyalty and proactive outreach on WhatsApp and SMS — measured end to end.
Route routine queries to the Arabic voicebot and self-service flows — cut call volume without cutting quality.
Plug in voice, IVR, WhatsApp, chat, SMS and email — and point them all at one knowledge base.
AI and human agents respond on any channel, always with the same verified answer.
Every conversation flows back into the brain, so the whole platform keeps getting smarter.
No. Connect is a full omnichannel engagement layer — voice and telephony, IVR, Arabic-dialect voicebots, live chat, WhatsApp, SMS and email, all managed in one place and grounded in one knowledge base.
Every conversation on every channel is captured, structured and written back into the AdamX core — so your interactions become searchable institutional knowledge that powers copilots, training and forecasts.
Yes. The Arabic voicebot uses Saudi-dialect speech-to-text and text-to-speech with barge-in and echo cancellation, and answers only from your verified knowledge — grounded and cited.
Yes. Explicit consent, full audit trails, encrypted credentials and Saudi PII handling are built in across every channel.
No. The no-code visual workflow builder lets your operations team design flows, campaigns and IVR across channels — drag-and-drop, no code.
Yes. Full bilingual support across every channel, with right-to-left rendering and Arabic-first voice and chat.
See how AdamX Connect unifies every customer conversation into one source of truth.
